Shipping Policy
HOW LONG IS THE SHIPPING TIME?
Shipping time varies by location.
Tracking number for every order.
I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Please allow 1 - 3 business days of processing and production time for your order to ship out.
HOW DOES SHIPPING WORK?
kelvinblue partners with global merchants and artisans in order to provide you the best prices and the most interesting products.
This means that your order is shipped from global areas such as Germany, USA, Thailand, Tibet, China, India, etc.
Our global suppliers provide tracking numbers and we do offer a 100% satisfaction guarantee.
Because we ship directly from our partners in these countries, your item may take 8-15 business days to arrive. Please do not panic if it does not show up immediately, it's on its way :)
WILL I RECEIVE A TRACKING NUMBER?
We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.
I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at support@kelvinblue.com . If the address is wrong, we can correct this within 24 hours.
LOST/STOLEN PACKAGES
kelvinblue is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier. If you have any further questions on how to do this please reach out to our customer support team at support@kelvinblue.com
MY ITEM ARRIVED DAMAGED
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.
If this happens to you, please contact us with:
- Your order number.
- A picture of the damaged product.
Once received, we'll be happy to send out another free of charge.
CAN I CANCEL MY ORDER?
Yes. Cancellations must be made within 24 hours of order placement. Send us an email within 24 hours and let us know the reason why you wish to cancel your order.
All refunds will be process within 24-48 hours before the fund reflects on customer’s bank account.
WHAT ABOUT POSSIBLE CUSTOM FEES?
Once your order has been shipped, we are not responsible for any custom fees, so you may need to pay them once your order has arrived to your country (this very rarely happens).
HOW DO I PROCEED THROUGH THE CHECK OUT PROCESS?
Once you have finished adding items to your Cart, simply click the “Check Out” button on the Shopping Bag page and we will guide you through the check out process.
WHAT METHODS OF PAYMENT DO YOU ACCEPT?
We accept Credit Cards, Debit Cards, PayPal and Bank Transfer (through PayPal).
HOW SAFE IS MY PERSONAL INFORMATION?
For more information on how we secure and use your information, please consult our Privacy Policy.
Contact Info :
Call Us At : +1 425 492 4178
Email : support@kelvinblue.com
Head Address : 15105, 124th PL NE Woodinville, WA - 98072, USA